FAQ

See answers to frequently asked questions by the Stalo team.

If you are already a Stalo customer and want to use the self-service services on our website, but you do not know your login and password, send an email to [email protected], with the subject “Login site STALO” and your name, telephone number and CNPJ in the body of the email that we will send the instructions for the login startsl.

If you had a problem with our products, whether you are a final consumer or a retailer, click on the link below and open your complaint. Our customer service department will contact you below for more details and to follow up on the case.

Exchanges & Returns

If you are a retailer, click on the link below, fill in your basic data and our sales team will contact you to assist you: Customer Service > Sales

You can also, through the website, place the products that are of interest to you in the cart and request a quote. Upon sending, our sales team will contact you to pass on prices and sales conditions.

If you are an end consumer and wish to purchase our products, please contact our customer service department and we will indicate possible places to find STALO products: Customer Service > SAC

Click on the link below, fill in your state and the site will display the contacts of our representatives in each region.

Customer Service > Sales

Click on the link below, fill in your basic data and our sales team will contact you to assist you.

Customer Service > Sales

You can also, through the website, place the products that are of interest to you in the cart and request a quote. Upon sending, our sales team will contact you to pass on prices and conditions of sale.s.

Contact our Sales department using the link below.

Customer Service > Sales

Yes. Click on the link below, enter your basic data, describe your need. If you wish, you can upload files with models or references of what you need. We will analyze your request and contact you to provide the information.

Special Projects

To receive a duplicate of slips and consult the open titles, you must log in to the customer area with your CNPJ, login and password and later enter the Bank slips. Choose the desired title and click Request 2nd. via. You will receive the ticket in the email you logged in..

Despite the quality of our products, improper transport can damage the frames or cause scratches and holes on the surface of the products.

If you are a shopkeeper or carrier, you must always transport the frames vertically when inside a vehicle. If the frame is large, two people are needed to carry it, preventing it from breaking or “twisting” in the to the bank.

No put other products on top of the frames.

Frames for whiteboards and flip charts can be damaged or broken if they are impacted by the be placed in floor. Therefore, when placing products on the transport or in your warehouse, do so carefully.

Moving horizontally can bend the surface, causing permanent damage to structure from the board or flip chart or making parts pointy stay exposed. So if there is need horizontal movement, make shape in that both sides are on the same level and aligned (do not “twist” the frame).

If you are a retailer or if you are going to keep the product without installing it for a while, always store it with the larger side resting on the floor, in frame case. The other products, store as recommended on the packaging. Save the board horizontally in your stock can do with what he “warms” and “creates bellies”, and still create bubbles on structure. Do not place other products for up, because can cause permanent damage. if need, see our FRAME DISPLAY to facilitate the exposure and storage in your store.

Monday to Friday from 07:30 am to 17 pm (Brasilia time)).

Contact our Purchasing department using the link below.

Customer Service > Purchasing

On our website you will find the assembly instructions for all our products, just download the file you want.

Enter the product code in the search bar of the site, click on the photo, and on the next page you will find the PDF of the instructions for download. You can also consult our Youtube channel to watch the mounts.

Use pens specifically designed for this purpose. end (markers whiteboard);

Do not use permanent markers, pens hydrographic or similar;

Use good quality markers with low index of alcohol na composition;

It is recommended don't leave the writing on the board for more 4 hours, as this can damage the surface and stain it permanently (create “ghosts”).

Use hypoallergenic, quality chalk to ensure a good one written.

For warning products, use cup-type pins to ensure they stay firmly on the surface.

It is recommended to use the Cleaners STALO for cleaning the boards and flip charts;

Do not use chemicals or abrasives either bushings, steel wool or similar for the removal of stains, as this will damage the surface of product permanently;

Do not disassemble or alter the structure of the products, because this can cause permanent damage and still expose parts sharp edges that can cause accidents.

Install or mount the product in accordance with the instructions contained on the packaging to ensure integrity of frames.

If you can't find the assembly instructions, type the product code in the search bar of the site, click on the photo, and on the next page you will find the PDF of the instructions for download. You can also consult our Youtube channel to watch the mounts.

Yes. STALO products use wood, glues and other adhesives that can undergo chemical and physical changes with excessive heat.

High temperatures can cause the used products to glue the surface structure melt, causing blisters or detachment. So avoid high temperatures in storage environments (above 60ºC).

Yes. Products containing metal, glue or wood may undergo physical or chemical changes, such as swelling, rusting, detachment in contact with water or in very humid environments. They can also make the product create mold (in the case of wood).

Stalo has treated raw materials to avoid this, but it is important that the products stay at safe from moisture.

Please contact our customer service department and we will resolve your query.

Customer Service > SAC

MOLE